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Copyright © 2007-2016 Vantage Prime Ltd. All Rights Reserved.

RETURNS


DISPATCH & DELIVERY TIMES


LOST OR DELAYED ORDERS

Once your order has left us it is in the hands of the Courier company.  At this point we are bound by their terms & conditions.  Thankfully, orders do not go missing often.  Unfortunately, if your order does go missing, or is delayed, we will follow the Courier company’s procedure for claiming. They will then contact you (the buyer) to confirm that you have not received the order, and then contact us to confirm that the item has been lost, we will at this point send out replacement goods to you.  Please note we are unable to send out replacement goods or make a refund until we have received a confirmation from the Courier company that the original parcel is lost.  If you wish, you can place another order and we will refund your original payment once we have received confirmation that the item has been lost and not delivered.


CONTACT & PRIVACY

We request that you provide some contact information when you place your order such as an email address or phone number.  This will only be used if we need to inform you of a problem with your order.  We will NEVER use your phone number for any unsolicited marketing or pass it on to any third parties.  Your email will be added to our mailing list, but you can unsubscribe at any time.


ENVIRONMENTAL CONCERNS


GENERAL

We reserve the right to change these terms & conditions without notice.  Please check for changes each time you place an order.


All product measurements, descriptions, colours & weights on this web site are given as a guide, we make every effort to ensure that they are accurate but do not accept liability for any errors.  All sizes given in inches are given only to give an approximate indication of the size and may not be exact.  If you require an exact size please contact us before placing your order.  We reserve the right to validate prices before processing your order.


We reserve the right to refuse an order without reason.


Any damaged or missing items in your order will be refunded or refunded at our discretion.  We may ask you to return any damaged items, and if they are found to be damaged we will refund pre-agreed postage costs.


Delivery times are not guaranteed, and Vantage Prime Ltd cannot be held responsible for any loss under any circumstances if there is a delay in delivery by Royal Mail or the Courier Company for any reason.  We do not accept orders where ‘time is of the essence’ as once we have released the order to the Royal Mail or a private courier company any delays are beyond our control.


Vantage Crafts can only be held liable for loss up to the cost of the goods purchased.


Vantage Card & Poly  Bags is a trading name of Vantage Prime Ltd. Registered in England No: 7279386. Registered Address; Watergates Building, 109 Coleman Road, Leicester LE5 4LE.